[Thomas Courtois]

Hello,
I am in the process to migrate 4 of my sites from a multisite wordpress to standalone installs.

I am almost done with the migration, but on my last step when I am trying to activate the Ashe Pro theme, my site became unavailable and I got the following error by email:

<span class=”im” style=”color: #500050; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Si vous cherchez de l’aide pour ce problème, les informations suivantes pourraient vous être demandées :
WordPress version 6.1.1
</span><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Thème actif : Ashe Pro (version 3.7.1.9)</span><span class=”im” style=”color: #500050; font-family: Arial, Helvetica, sans-serif; font-size: small;”>
Extension actuelle :  (version )
PHP version 8.1.13

Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 22252 du fichier /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php. Message d’erreur : Uncaught TypeError: Freemius::get_api_user_scope_b<wbr />y_user(): Argument #1 ($user) must be of type FS_User, bool given, called in /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php on line 22238 and defined in /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php:22252
Stack trace:
#0 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(22238): Freemius->get_api_user_scope_b<wbr />y_user()
#1 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(22277): Freemius->get_api_user_scope()
#2 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(19223): Freemius->get_current_or_netwo<wbr />rk_user_api_scope()
#3 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(11171): Freemius->_fetch_plugin_plans(<wbr />)
#4 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(15885): Freemius->_sync_plans()
#5 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(529): Freemius->_load_account()
#6 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/includes/class-<wbr />freemius.php(2816): Freemius->__construct()
#7 /home/costlrhd/public_html/wp-<wbr />content/themes/ashe-pro-premiu<wbr />m/freemius/start.php(521): Freemius::instance()
</span><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>#8 /home/costlrhd/public_html/wp-</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>content/themes/ashe-pro-premiu</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>m/functions.php(146): fs_dynamic_init()</span><br style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>#9 /home/costlrhd/public_html/wp-</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>content/themes/ashe-pro-premiu</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>m/functions.php(179): ashe_freemius()</span><span class=”im” style=”color: #500050; font-family: Arial, Helvetica, sans-serif; font-size: small;”>
#10 /home/costlrhd/public_html/wp-<wbr />settings.php(585): include(‘/home/costlrhd/…’)
</span><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>#11 /home/costlrhd/public_html/wp-</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>config.php(97): require_once(‘/home/costlrhd/.</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>..’)</span><span class=”im” style=”color: #500050; font-family: Arial, Helvetica, sans-serif; font-size: small;”>
#12 /home/costlrhd/public_html/wp-<wbr />load.php(50): require_once(‘/home/costlrhd/.<wbr />..’)
#13 /home/costlrhd/public_html/wp-<wbr />admin/admin.php(34): require_once(‘/home/costlrhd/.<wbr />..’)
</span><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>#14 /home/costlrhd/public_html/wp-</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>admin/themes.php(10): require_once(‘/home/costlrhd/.</span><wbr style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>..’)</span><br style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>#15 {main}</span><br style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;” /><span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>  thrown

</span>I am currently able to make it work with the free ashe theme, but I would like to activate the pro theme.

Thank you.

[vako]

Hi Thomas,

 

At first, thank you for choosing our theme and service.

Seems that the license key was not deactivated on the old domains, you need to deactivate the license key and after that activate it on the new domain again.

Please login here: https://users.freemius.com/login and you will be able to download the theme’s latest version, manage your profile, purchase, license key and etc.

For the entrance use the email address you used during the purchase, the password you can recover with the same email address.

 

Kind Regards

[Thomas Courtois]

I tried to deactivate and it does not work.
I also tried to activate the theme on another subsite I had migrated and it worked fine.

I am having the issue only on the subsite that has the ashe pro theme activated before the migration.

Is there any file or database entry that could have been kept  with the migration that is preventing the activation ?

Thank you.

[vako]

Hi Thomas,

I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[Nick]

Hi, Nick is here from DEV support, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details (username and password).

To better understand how the plugin works, please watch the sample video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Or you can just create an admin account for us and send a username and password, then we will log in and check the issue.

Please mark the post as private to hide this private info.

Kind Regards,
Nick

[Thomas Courtois]

This reply has been marked as private.

[vako]

Dear Thomas,

Thank you for reaching out to us! I wanted to let you know that we’ve received your email.

While I won’t be the team member following up with you directly, I wanted to let you know that Nick will be in touch with you shortly. Rest assured that we take every inquiry seriously and strive to provide timely and thorough responses.

If you have any additional questions or concerns in the meantime, please don’t hesitate to let us know. We’re always here to help!

 

Kind Regards

[Nick]

Hi Thomas, sorry for the delay,

I am working on another big project and my time is very limited this month.
I get a critical error while activating the theme:

https://prnt.sc/o5xyZXnxG4WM

Please share FTP/Hostname/Username and Password to continue figuring out what’s going on.

Don’t forget to mark the post as private.

Kind Regards,
Nick

[Thomas Courtois]

This reply has been marked as private.

[Nick]

Hi again, I can’t help you like this please reply with normal text, I cant read nothing like this https://prnt.sc/4bV8R2q7w5vS

Kind Regards,
Nick

[Thomas Courtois]

This reply has been marked as private.

[Nick]

This reply has been marked as private.

[Thomas Courtois]

This reply has been marked as private.

[Thomas Courtois]

This reply has been marked as private.

[Nick]

This reply has been marked as private.

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