[Alessia Monticelli]

I tried to install the demo content, but even if the page says that the content is downloaded I can’t see anything on my website

[vako]

Hi Alessia,

 

At first, thank you for choosing our theme and service.

Actually, the issue is related to your hosting/server provider, please contact them and ask them to check for the issue.

 

Kind Regards

[Alessia Monticelli]

This reply has been marked as private.

[vako]

Hi Alessia,

 

Great work, to correct all the missed parts we need to access your website back and.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Author]

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