Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 6, 2025 at 7:11 am #76324
    Amanda
    Participant
    Premium Member

    Hello!

     

    A lot of the items on my front page blog have disappeared. Specifically I can’t seem to see any “you might also like” and photos displayed with blog posts. I do only have 2 so far. I have selected for them to have a featured image. Is there a certain size or something I need to be entering somewhere for these to appear? I finally gave up on the featured slider as well because photos wouldn’t populate there either.

    Also, other than the “documentation,” is there a more complete set of instructions somewhere? I’m running into all sorts of small challenges with the pro version and need more detailed help. 😀

    Thank you for any help you can provide.

    Amanda

     

    February 6, 2025 at 7:43 pm #76326
    vako
    Keymaster
    Premium Member

    Hi Amanda,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    February 6, 2025 at 10:23 pm #76328
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 6, 2025 at 10:42 pm #76329
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 7, 2025 at 9:49 pm #76334
    vako
    Keymaster
    Premium Member

    Hi Amanda,

     

    Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

    If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

    We appreciate your patience.

     

    Kind Regards

    February 7, 2025 at 9:49 pm #76335
    vako
    Keymaster
    Premium Member

    Hi Amanda,

     

    Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

    If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

    We appreciate your patience.

     

    Kind Regards

    February 7, 2025 at 9:56 pm #76336
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 8, 2025 at 2:04 am #76337
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 8, 2025 at 5:05 am #76338
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 8, 2025 at 5:14 am #76339
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
    February 9, 2025 at 12:48 pm #76340
    vako
    Keymaster
    Premium Member

    Hi Amanda,

     

    We are glad that you have managed to fix the issue by yourself.

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

    Kind Regards

    February 9, 2025 at 11:29 pm #76344
    Amanda
    Participant
    Premium Member
    This reply has been marked as private.
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