March 2, 2023 at 4:18 pm #70795
KeymasterWP Royal Team
Hi Tia Tobias,
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.