February 14, 2023 at 1:13 pm #70736
KeymasterWP Royal Team
As we mentioned above the issue was caused because of the plugin update itself, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
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