WP Royal Team

Hi Carina,


At first, sorry for the late reply, we had holidays and thank you for upgrading to PRO.

Please make sure that the changes you make are published and not saved as a draft if the changes are saved and published and still can have the issue.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.


Kind Regards