May 16, 2022 at 12:58 pm #68775
KeymasterWP Royal Team
At first, sorry for the late reply, we had holidays.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
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