Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • May 25, 2023 at 9:49 pm #71157
    WH
    Participant
    Premium Member

    After updating the theme, the header image no longer showing.

    I forgot a title and I’m not sure if this posted.

    May 25, 2023 at 9:59 pm #71158
    WH
    Participant
    Premium Member
    This reply has been marked as private.
    May 26, 2023 at 10:41 pm #71163
    vako
    Keymaster
    Premium Member

    Hi WH,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    May 26, 2023 at 11:05 pm #71166
    WH
    Participant
    Premium Member

    Thank you. It’s back, but it’s not fitting like it did before. It’s cut off on the right and the height is stretched and cut off.

    May 26, 2023 at 11:55 pm #71167
    WH
    Participant
    Premium Member

    And the mobile view is way off.

    May 28, 2023 at 10:52 am #71173
    vako
    Keymaster
    Premium Member

    Hi WH,

     

    Please renew the login URL and we will take a look again, on our end everything was fine.

     

    Kind Regards

    May 29, 2023 at 4:17 am #71184
    WH
    Participant
    Premium Member
    This reply has been marked as private.
    May 29, 2023 at 8:22 pm #71188
    vako
    Keymaster
    Premium Member

    Hello WH,

     

    Thank you for bringing this issue to our attention. We apologize for any inconvenience caused. To further investigate and address the problem with the banner not displaying correctly on mobile devices and the stretched height on your other site, we will need to involve our technical development team.

    I have forwarded your message and login details to the appropriate team. They will review the issue and work towards resolving it as soon as possible. Please note that it may take some time to investigate and implement the necessary changes.

    We appreciate your patience and understanding in this matter. If you have any other questions or concerns, please feel free to let us know.

     

    Best regards

    May 30, 2023 at 12:47 pm #71195
    Nick
    Keymaster
    WP Royal Team

    Hi,

    I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.

    Kind Regards

    May 30, 2023 at 6:30 pm #71198
    WH
    Participant
    Premium Member

    Thank you!

    May 31, 2023 at 9:38 pm #71213
    vako
    Keymaster
    Premium Member

    You’re welcome! I’m glad to hear that it worked for you. If you have any more questions or need further assistance, don’t hesitate to ask. I’m here to help!

     

    Kind Regards

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