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  • February 7, 2022 at 7:24 pm #67892
    Allen Ayres
    Participant
    Premium Member

    I updated my site Friday 2/4 before leaving the office – after updating the theme, I saw the links that there were required plugins to add – I did. Saturday I received a text from a friend that she could not access the site. I couldn’t either and could not access the plugin folder to delete the plugins. Sometimes I got a 404 error, sometimes a 503 error.
    “Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.”

    This morning when I got into the office I deleted the elementor/royal plugin folders via ftp and the site is back to normal.

    February 8, 2022 at 10:40 am #67894
    vako
    Keymaster
    Premium Member

    Hi Allen,

     

    At first, thank you for choosing our theme and service.

    Actually, we tested the theme and plugins a billion times and never had this kind of issue, regarding your response, the issue is more related to your server/hosting issue.

    Please note that these plugins are not required to use the theme, you can disable them.

     

    Kind Regards

    February 12, 2022 at 7:20 pm #67943
    Susanne Schraml
    Participant
    Premium Member

    I updated also the Theme – today, and now there is a box with:

    This theme requires the following plugins: Elementor and Royal Elementor Addons. Begin installing plugins

    But Elementor & Co. will not be required?

    February 14, 2022 at 11:10 am #67955
    vako
    Keymaster
    Premium Member

    Hi Susanne,

     

    Do not pay attention to this notice, as we mentioned above plugins are recommended for a better experience but not required, you can use themes without them.

     

    Kind Regards

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