[Mollie Morrissette]

Hi,

Two unresolved issues: excerpt HTML stripping and mobile navigation not rendering

I am running Ashe Pro with a child theme on petfoodsafetynews.com and have two unresolved issues I need your direct assistance with. Your previous response confirmed the theme uses standard WordPress excerpt functions, but that doesn’t resolve my situation.

ISSUE 1: EXCERPT HTML STRIPPING

Your previous reply stated that fixing this requires custom development or a plugin. I have attempted both extensively:

– Four separate PHP filter implementations targeting the_excerpt and wp_trim_excerpt at various priorities, added via Code Snippets and directly in child theme functions.php

– The WordPress more tag

– The Advanced Excerpt plugin

None of these had any effect. This suggests your theme may be processing excerpts through a function that bypasses standard WordPress hooks entirely. Could you please tell me specifically which function or template tag your theme uses to output post excerpts on the homepage and archive pages? Specifically: does the theme use the_excerpt(), get_the_excerpt(), wp_trim_words(), or a custom function? And in which template file? This information would allow me to target the correct hook.

ISSUE 2: MOBILE NAVIGATION NOT RENDERING

On mobile devices (tested on Pixel 6, Chrome), the navigation menu disappears completely below a viewport width of approximately 979px. There is no hamburger menu button visible at all — only a search icon in a white sticky bar. The mobile menu simply does not render.

I have ruled out the following causes:

– Jetpack Boost JS deferral (disabled)

– Jetpack Boost CSS optimization (disabled)

– Jetpack Boost Concatenate JS (disabled)

– Plugin conflicts (tested with all plugins deactivated)

The hamburger button does not appear in the HTML when inspected in Chrome DevTools at mobile viewport widths. This appears to be a theme rendering issue. Please advise on what controls the mobile menu visibility in Ashe Pro and what may prevent it from rendering.

Thank you for your assistance.

 

[Mollie Morrissette]

Here is what I was informed:

That response from Ashe support is both helpful and a bit of a cop-out. They’re confirming the theme uses standard WordPress excerpt functions — which actually means our filter approach SHOULD have worked and I’m still puzzled why it didn’t. But they’re right that the behavior ultimately comes from WordPress core.
<p class=”font-claude-response-body break-words whitespace-normal”>Here’s what their answer tells me: the most reliable solution that bypasses all of this entirely is manual HTML excerpts typed directly into the Excerpt field.</p>
There has to be another way.

[Mollie Morrissette]

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[Mollie Morrissette]

Hi Vako!

Sorry – it’s been a while!

I followed your instructions, but disabling all my plugins didn’t help.

Here is another temporary password: https://www.petfoodsafetynews.com/wp-admin/?wtlwp_token=f6086bac057fc7eebf3d9d88514971f06a885bf076315157510c9fab7e02fe1a157e69b6ac71b54ed5bb6817d439d8af3d0b2361da8f751bc1d02653350adab5

The same screenshots (above) still apply to the existing problem.

I hope this help!

Mollie

 

[Mollie Morrissette]

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[Mollie Morrissette]

Hello,

I am sharing annotated screenshots of the home page layout showing what a post looks like (the paragraphs are combined and there are no hot links) v. the post layout – on its own page (the paragraphs and hot links layout is correct).

https://drive.google.com/file/d/1_ZS9mS52eIKx8JU4L4XN3RK1moQU03r1/view?usp=drive_link

https://drive.google.com/file/d/1kuEZHAw7re5Ohp_fBEF9DVjqqujiOl9X/view?usp=drive_link

Thanks!

Mollie

 

[Mollie Morrissette]

I fixed the problem. Thank you!

[Mollie Morrissette]

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[Mollie Morrissette]

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