[John Hodge]

Dear Vako,

Just checked my mail and I am informed that a refund has been made, can take up to 10 days to transfer.

Let´s see.

Thanks,

Kind regards,

J.

[John Hodge]

Dear Vako,

After 20 days and repeated promises, no one has contacted me regarding the refund, and no refund has been made even though agreed. What is going on with this company?

I giving you guys another 48 hours to have the purchase price on our bank account otherwise I will start the chargeback process through Visa on Thursday.

This is unacceptable, as I am sure you agree, and gives a very bad image.

With thanks for your action,

Kind regards,

J.

[John Hodge]

Dear Vako,

After 10 days, and repeated emails I have no contact from your side to arrange the agreed refund.

Please do it now.

Kind regards,

J.

[John Hodge]

Hi Vako,

Have contacted you by email. Thanks for your quick response and help in resolving the issue.

Kind regards,

J.

[John Hodge]

Hi Vako,

So here are my comments to your answers:

1. You are using Elementor Pro to create a custom footer section in this case page builder removes theme provided footer and ads its own, the same way works our plugin Royal Elementor Addons theme builder options.

YES, as expected if theme is comptabile with Elementor.

2. In order to use theme-provided dynamic sections like header section and footer section you need to remove Page builder dynamic sections, it’s not possible to use both of them at the same time.

OK, this is a conflict that makes the theme unusable with Elementor.

3. Besides, our theme has 3 locations for the menu, the top bar section, header-main menu section and footer section.

YES it does, ONLY ONE in the footer (as explained in my first post I need 2-3 in the footer).

4. Regarding the coding and issues, there is no need for coding we checked very carefully and there is no issue with the theme or plugins themselves, you only have configuration issues and it’s because of luck of experience I guess.

YES, BUT It is a compatability issue, if I was “experienced” I would just rewrite the php engine and combine the two incompatible elements. So doesn´t work as expected, or needed.

5. We suggest removing created dynamic footer section from the Elementor Pro theme builder section and taking a look at Ashe pro footer, In order to place menu items in the footer section you need to create the footer menu separately via Dashboard > Appearance > Menus sections and tick the footer section options, here is the screenshot:  https://nimb.ws/AxFQwP

This unfortunately is not an option for my needs, because the Ashe Pro theme footer section allows ONLY ONE MENU as allready you admit, and that is clear to everyone.

I will be claiming a refund under your 30-day guarantee, and uninstalling the theme as unsuitable for my needs. Yes, I am sure it works OK without elementor, but I bought them at the same time to work together.

I am sure there will be no problem with giving a refund according to your pre-purchase guarantee on freemius I quote: “You are fully protected by our 100% Money Back Guarantee. If during the next 30 days you experience an issue that makes the theme unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money. More info could be found in our Terms & Conditions.”

I have uninstalled the theme and will not be using it. In my case the theme is unusuable as the moment I use the Elementor editor it breaks the site and none of the other pages/elements are visible.

I am sure a lot of users/customers love the theme, but unfortunately in this case it doesn ´t do what I need it to do… I have also purchased the WP-royal Elementor ADD-ONS Pro and will be using it – it appears to be a capable and useful software plugin that I look forward to exploring.

With thanks for understanding and for your co-operation,

Kind regards,

J.

 

[John Hodge]

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[John Hodge]

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