[Zainab Shoukat]

<span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I am writing to express my concern and frustration regarding the delay in receiving support for an issue I am facing with your theme. My website is currently live, and I have been eagerly waiting for assistance to ensure its smooth operation. </span><span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I submitted my support request </span><span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>two days ago, and unfortunately, I have not yet received a response. This delay is causing significant inconvenience as I am unable to work on my website seamlessly. </span><span style=”color: var(–text-primary); font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>Given that my website is live, it is crucial for me to address and resolve the issue promptly. I understand that you may have a high volume of support requests, but the timeliness of the response is essential to maintain the functionality of my site and meet my business requirements.</span>
<p style=”border: 0px solid #d9d9e3; box-sizing: border-box; –tw-border-spacing-x: 0; –tw-border-spacing-y: 0; –tw-translate-x: 0; –tw-translate-y: 0; –tw-rotate: 0; –tw-skew-x: 0; –tw-skew-y: 0; –tw-scale-x: 1; –tw-scale-y: 1; –tw-scroll-snap-strictness: proximity; –tw-ring-offset-width: 0px; –tw-ring-offset-color: #fff; –tw-ring-color: rgba(69,89,164,.5); –tw-ring-offset-shadow: 0 0 transparent; –tw-ring-shadow: 0 0 transparent; –tw-shadow: 0 0 transparent; –tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: var(–text-primary); font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I kindly request your urgent attention to my support ticket and appreciate your prompt resolution of the matter.</p>
<span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>Thank you for your understanding, and I look forward to a swift resolution to my support request.</span>

[George]

Hi again,

I’ve changed our theme to wordpress default twenty twenty-three and same bug appeared in customizer, it seems that it’s core bug and not exactly related to our theme, please switch theme and check it  yourself, if you have any other opinions plealse contact us again,

Kind regards,
George

[Zainab Shoukat]

Hi George,

I understand that, according to your assessment, there is no apparent issue with the theme. Could you please provide additional details or suggestions on areas I should explore to troubleshoot the issue? This information will aid me in conducting a more targeted investigation and resolving the matter efficiently.

[George]

Hi again,

You can post on wordpress forums that after clearing cache and disabling all the plugins and switching to default theme the same error occurs:
<div style=”font-family: Consolas, ‘Courier New’, monospace; font-size: 14px; line-height: 19px; white-space: pre;”></div>
<div>
<div style=”font-family: Consolas, ‘Courier New’, monospace; font-size: 14px; line-height: 19px; white-space: pre;”><span style=”color: #000000;”>Warning: Attempt to read property post_status on null </span><span style=”color: #000000;”>in</span></div>
<div style=”font-family: Consolas, ‘Courier New’, monospace; font-size: 14px; line-height: 19px; white-space: pre;”><span style=”color: #000000;”>/home/u339854896/domains/ownloveinstructor.com/public_html/wp-admin/includes/template.php
on line 2298</span></div>
</div>
<div>
I’ve tried all I could but error doesn’t disappear.

Kind regards,
George</div>

[George]

Sorry for that html included, I’m sending screenshot:
https://prnt.sc/f5IkbPorkFx2

[Zainab Shoukat]

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[Zainab Shoukat]

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