[Zainab Shoukat]

Hi,

I hope this message finds you well. I am writing to bring to your attention a critical issue that my website is currently facing. Upon investigating the errors, I discovered the following error message:

`

Fatal error: Uncaught DivisionByZeroError: Division by zero in /home/u339854896/domains/ownloveinstructor.com/public_html/wp-content/themes/ashe-pro-premium/inc/shortcodes/shortcodes.php:109

Stack trace: #0 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/shortcodes.php(433): ashe_blog_shortcode() #1 [internal function]: do_shortcode_tag() #2 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #3 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/class-wp-hook.php(324): do_shortcode() #4 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #5 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/post-template.php(256): apply_filters() #6 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-content/themes/ashe-pro-premium/page.php(74): the_content() #7 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-includes/template-loader.php(106): include(‘/home/u33985489…’) #8 /home/u339854896/domains/ownloveinstructor.com/public_html/wp-blog-header.php(19): require_once(‘/home/u33985489…’) #9 /home/u339854896/domains/ownloveinstructor.com/public_html/index.php(17): require(‘/home/u33985489…’) #10 {main} thrown in /home/u339854896/domains/ownloveinstructor.com/public_html/wp-content/themes/ashe-pro-premium/inc/shortcodes/shortcodes.php on line 109

`

 

This error is causing a 500 Internal Server Error on my website, severely impacting its functionality and user experience.

Your assistance in resolving this matter is highly appreciated, as the impact on my website is significant. If you require any additional information or access to the website or server, please let me know, and I will provide it promptly.

 

[vako]

Hi Zainab,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Zainab Shoukat]

This reply has been marked as private.

[vako]

Hi Zainab,

 

The reason for the issue was the shortcode you used on the home page “[ashe_blog categories=”blogs” amount=”5″

In order to investigate the issue, we need to redirect this topic to the developer’s board, please don’t change the login URL till our next response.

 

Kind Regards

[Zainab Shoukat]

Hi, Please go ahead.

Also I was checking the website last night, and the error has been not showing on the website, but all the additional CSS code that I added for designing some elements of the website according to my preferences has been removed. Can you tell me if you will re-add this CSS, or do I have to do it myself? Also, when I open the website customizer, I still encounter an error: ‘Warning: Attempt to read property “post_status” on null in /home/u339854896/domains/ownloveinstructor.com/public_html/wp-admin/includes/template.php on line 2298.’ There are similar errors as well. Please resolve these issues as soon as possible because my website is live.

[vako]

Hi Zainab,

 

Seems that our developers removed the mentioned CSS due to the investigation process.

We will keep you updated as soon as we find the solution or reason for the issue.

 

Kind Regards

[Zainab Shoukat]

Hi,

I appreciate the efforts your developers are putting into resolving the issue. However, after checking the website, I’ve noticed that although the CSS code is now visible, but the errors persist.

As these errors are affecting the functionality of my website, it is crucial for me to resolve them promptly. I will look forward for the resolution.

Thanks

 

[Zainab Shoukat]

Hi,

As my website is an essential part of my work, I am eager to resume working on it. Could you please confirm the estimated timeframe for the resolution of the issue raised in my support ticket?

 

[George]

Hi again,

I’ve checked and category slug was wrong, it should look like [ashe_blog categories=”history-of-islam” amount=”5″], instead it was categories=”blogs”

Please check it now, I’ve inserted in the bottom of the home page main grid.

Kind regards,
George

[Zainab Shoukat]

This reply has been marked as private.

[vako]

Hi Zainab,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[George]

Hi again,

I’ll need ftp details cause I’ve made a little mistake in wp-config to check some stuff and lost access to site,
Please provide ftp details or delete in wp-config wp_debug_log line and I’ll get back to the issue,

Please mark your response as private when sending ftp details.

Kind regards,

George

[Zainab Shoukat]

This reply has been marked as private.

[Zainab Shoukat]

Please resolve this issue quickly. I’ve opened the website, but it’s not loading on my end either. It’s been 10 days, and the issue hasn’t been resolved. Kindly address this promptly so that I can resume working on my website. Thank you.

[Zainab Shoukat]

Hi,

I wanted to inform you that I have successfully resolved the front-end FTP issue we were facing. Everything seems to be functioning as expected.

However, please resolve warning errors showing on the Theme Customizer.

[Author]

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