[Antonis Sakellis]

I get this message from wordpress but nothing happening. No update

 

The Theme “Ashe Pro” needs an upgrade (3.7.6 -> 3.7.6).

[vako]

Hi Antonis,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Antonis Sakellis]

This reply has been marked as private.

[vako]

Hi Antonis,

 

Please share the login URL generated from the plugin to let us access your website.

Kind Regards

[Antonis Sakellis]

This reply has been marked as private.

[vako]

Hello Antonis,

 

Sorry for the late reply we have been on holiday and thank you for sharing the login URL.

Unfortunately the user role that we have doesn’t allow us to access your website’s main parts, like settings, plugins, themes, etc, please update the role for our user to admin to let us investigate the issue further: https://prnt.sc/kaz2ONKIX1Lw

Kind Regards

[Antonis Sakellis]

This reply has been marked as private.

[vako]

Hi Antonis,

 

This is a weird case, we investigated your webiste and want to say that you are running the latest version of the theme, and the source for those notifications we can’t track, so we suggest to ignore them.

Kind Regards

[Antonis Sakellis]

This reply has been marked as private.

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