[Tina]

Hi!

I created Bard Pro child theme and i would once again need help with the update of the theme to 2.5.8.

Is this the right process for updating?:

1. Switching to Bard Pro theme

2. Updating

3. Switching back to BArd Pro child.

Is this correct? Thanks!

[maXemaeLean]

Hey Tina,

as far as I know, you don’t have to switch to the main theme when updating.

I also use a child and never switched. The original Bard-Pro-Premium folder gets the update nethertheless; the child will not be affected in any way.

[vako]

Hi,

 

At first, sorry for the late reply, we had holidays.

There is no need for switching to the original theme, updates will be applied in any way.

 

Kind Regards

[Tina]

Hi, thank you both for replying.

Unfortunately, when I clicked Update theme, I got an error.

I am attaching the image of the error:

https://drive.google.com/file/d/1j3-dXTReelfRBu3NzHiRChHuZ-axpnhI/view?usp=sharing

Please tell me if you need temporary login without a password in order to enter my site.

Thank you in advance.

Tina

 

[vako]

Hi Tina,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Tina]

This reply has been marked as private.

[vako]

Hi Tina,

 

Weird, as we see you are running the latest version of the theme, here is the screenshot on our end: https://nimb.ws/NAFJUK

 

Kind Regards

[Tina]

Thank you! Now it seems OK. But no joke, I had the older version and could not update it. Un update obviously happened and I don’t even know when 🙂

Thank you very much for all your efforts!

Tina

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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