Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 25, 2023 at 1:57 pm #71151
    netwer
    Participant
    Premium Member

    Hello,

    After updating the theme, the header image is no longer centered. I have already checked several options in the settings. Could there be a bug here since the update?

    exp: http://www.schloss-sanssouci.info

    thx

    Robert

    May 25, 2023 at 5:05 pm #71153
    vako
    Keymaster
    Premium Member

    Hi  Robert,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    May 25, 2023 at 5:12 pm #71154
    netwer
    Participant
    Premium Member
    This reply has been marked as private.
    May 25, 2023 at 5:26 pm #71155
    vako
    Keymaster
    Premium Member

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    May 25, 2023 at 5:39 pm #71156
    netwer
    Participant
    Premium Member

    I don’t see any changes? Have the cache etc. emptied. What have you changed? I have the same problem on another side.

    May 26, 2023 at 10:04 pm #71162
    vako
    Keymaster
    Premium Member

    Hi  Robert,

     

    Weird case it looks centred on our end, please share login details for the second website and our developer will take a closer look.

     

    Kind Regards

    May 27, 2023 at 12:39 am #71169
    netwer
    Participant
    Premium Member
    This reply has been marked as private.
    May 28, 2023 at 10:55 am #71175
    vako
    Keymaster
    Premium Member

    Hi Robert,

     

    We started the investigation process of the issue, please don’t change the login URL till our next response.

     

    Kind Regards

    May 30, 2023 at 11:52 am #71191
    Nick
    Keymaster
    WP Royal Team

    Hi,

    The login link is expired or doesn’t work. please extend it and we will check it right away.

    Thanks!

    May 30, 2023 at 11:57 am #71192
    netwer
    Participant
    Premium Member
    This reply has been marked as private.
    May 30, 2023 at 12:38 pm #71194
    Nick
    Keymaster
    WP Royal Team

    Hi Again,

    The thing is that I’ve tried to clear the cache but still the code from new update is cached. Your website doesn’t accept even manual changes in code, it shows cached version. Can you log-in to your hosting dashboard and clear the cache from there?

    Regards

    May 30, 2023 at 12:52 pm #71196
    Nick
    Keymaster
    WP Royal Team

    Hi,

    I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.

    Kind Regards

    May 30, 2023 at 12:58 pm #71197
    netwer
    Participant
    Premium Member

    It works, thx you.

    May 31, 2023 at 9:33 pm #71212
    vako
    Keymaster
    Premium Member

    You’re welcome! I’m glad to hear that it worked for you. If you have any more questions or need further assistance, don’t hesitate to ask. I’m here to help!

     

    Kind Regards

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.