[Travis Brock]

Getting the following error when trying to update the theme.

An error occurred while updating Bard Pro: Download failed. Forbidden

[vako]

Hi Travis,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Clayton Mitchell]

I’m having this problem too. I will go install the plugin as requested, but should I send a different support request?

 

[Travis Brock]

This reply has been marked as private.

[vako]

Hi Travis,

 

I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[vako]

Hi Clayton,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Clayton Mitchell]

This reply has been marked as private.

[vako]

Hi Clayton,

 

At first, sorry for the late reply, we had holidays.

Done, please check and let us know if you need any further help.

 

Kind Regards

[Author]

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