[maya Lakhani]

in my shop when i try to select multiple quantiles of a product. like 10 of 1 item. it will not record what i selected. i can only use “add to cart” on the page before.

Thank you

[vako]

Hi Maya,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[maya Lakhani]

Hi Vako,

Thank you for your response.

Follow this link and try to add any quantity of this item to your cart.

https://glasscitydistro.com/product/6-inline-recycler-rig-wp0111/

It does not add the item.

[vako]

Hi Maya,

 

We checked your website and to be honest we can’t even find any cart or checkout pages to be presented on your website.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[maya Lakhani]

This reply has been marked as private.

[vako]

Hi Maya,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[vako]

Hi Maya,

 

We were kicked off from your website during our investigation, seems that the login URL has expired, please renew the expiration date or share a new one.

 

Kind Regards

[maya Lakhani]

This reply has been marked as private.

[Nick]

Hi,

Nick is here from the Developers team, I have added your item and it works fine, please check the video

Kind Regards,

Nick

[maya Lakhani]

awesome thank you!

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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