[Kathy Adams]

Error Message:

Downloading update from https://api.freemius.com/v1/installs/4619071/updates/14606.zip?is_premium=true&authorization=FSLA+4619071%3A5OEfCX2DjaSHusPMN8H9mng9v6FtmuQpF2LKPQ2AiMmbJ5nN90H_aGC1trFmMYYhRTAoPSEjRsYXqm3Me_2qatkLNsqTAkhdhU9Fzn0RrQkzdC_jYkHbVZ7hyCraDf2cZx7MZ7QrGVfb5hCUWpgOTxrjXFkE8cfc5Q7Pp2SpDQGDjUwR4G6QTlJcyTB7tA9GUdTxLORcd8XG3njsOCOTuhjdoyDZm6JToidg8td63oD8MpkHNLOHwaIgw0ZRyxlW1cMb_KOMIQfv8kNsN_j3cw…

An error occurred while updating Bard Pro: Download failed. Forbidden

How to fix this? Thanks, Kathy

[vako]

Hi Kathy,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Kathy Adams]

This reply has been marked as private.

[vako]

Hi Kathy,

 

Your server was blocking the external access to your website, we fixed the issue and updated the theme, please check.

 

Kind Regards

[Kathy Adams]

This reply has been marked as private.

[vako]

You are welcome. Feel free to contact us anytime.

 

 

 

Kind Regards

[Alessandro Lelj]

This reply has been marked as private.

[vako]

Hi Alessandro,

 

Sorry for the late reply, we were off for a while.

Your server was blocking access to our API servers, we update your theme, now you are running the latest version.

 

Kind Regards

[Author]

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