[Delia Swift]

Hi.  I am unable to update any of my Bard themes – it just keeps coming up with “Download Failed.  Forbidden”.  I am a Pro user and the license IS showing as still activated – but no matter what I do, I cannot update the themes.  Is there a problem with the theme now?  Please provide urgent fix.  Thank you.

[vako]

Hi Delia,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Tomasz]

This reply has been marked as private.

[vako]

Hi Tomasz,

 

 

At this moment we reactivated your license key and the update option disappeared, but as soon as it appears again please try to update the theme and let us know the results.

 

Kind Regards

[Author]

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