[rach]

Hi,

I just upgraded to Ashe pro and realised some of my customisations in the free theme was gone and I had to redo them. Is this common? So if I switch to another Ashe theme, my customisations might be gone again?

Also for the widget for Cookies and Consent, is there a way to set the conditions so that visitors (not logged in) will only view it the first time and not every time? Can’t seem to find the condition there.

Thanks

[vako]

Hi @rach

 

At first, thank you for choosing our theme and service.

1. Can you please describe the issue related to the pro theme in more detail? After the theme upgrade, nothing should be changed on the website, There may be a minor change that we faced earlier and it’s only the header image itself, in this case, you can reupload the header image again.

2. Regarding the cookie consent, please contact plugin support itself and ask them for assistance.

 

Kind Regards

[rach]

This reply has been marked as private.

[vako]

Hi @rach,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[rach]

Hi, I cant seem to post my replies. Is it because I added links?

[vako]

Hi @rach,

 

We cant say exactly why systems don’t allow you to post the links there. Please send us all requested info here: info.wproyal@gmail.com

Please insert this thread link in your email.

Kind Regards

[rach]

This reply has been marked as private.

[vako]

Hi @rach

 

Thanks for sending the email, our support team will get back to you as soon as possible.

 

Kind Regards

[Author]

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