[Erica J Myers]

My site goes blank when I click on any link on my page with the Vayne template.
https://unitedstatesoferica.com/

[vako]

Hi Erica,

 

At first thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

To hide your reply from the public, please make your reply private.

Kind Regards

[Erica J Myers]

This reply has been marked as private.

[vako]

Hi Erica,

 

We checked your website and can’t see any issue related to your description, please see the screenshots: https://nimb.ws/C1yYg6  https://nimb.ws/URxCiO

 

Kind Regards

[Erica J Myers]

I should have specified which links.  The links for the posts do not show up. They are blank when clicked.

https://unitedstatesoferica.com/wordpress/wp-content/uploads/2022/01/ScreenCapture_2022-1-5-15.48.48.mp4

[vako]

Hi Erica,

 

Now we see it, we noticed that it has some kind of layer added as it has an x button to disable, please see the screenshot: https://nimb.ws/y8l4zY

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

 

Kind Regards

 

[Author]

Posts