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  • #77339
    Kellee Flesch
    Participant
    Premium Member

    Hello. I was using the free Ashe theme and had a right sidebar setup with a newsletter widget.  I just purchased Ashe Pro and after upgrading my right sidebar is still in the widgets area via the backend but it has disappeared on the front end of the website!  I figured I must have hit a “Hide Right Sidebar” somewhere but I dont think so. ..I’ve been through all the settings and cant find what happened…

    Anyone have any ideas why the Pro hid the right sidebar?

    #77345
    vako
    Keymaster
    Premium Member

    Hi Kellee,

     

    At first, thank you for choosing our theme and service.

    In the Ashe Pro theme sidebars can be enabled via several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

    The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar

    Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

    If all these steps are done and sidebars still do not appear on the website, let’s check the issue from your website’s back end, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    #77350
    Kellee Flesch
    Participant
    Premium Member

    Yes this did it:

    <span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar</span>

    Thank you SO much!

    #77355
    vako
    Keymaster
    Premium Member

    You are most welcome!

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

    Kind Regards

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