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  • May 23, 2025 at 7:25 pm #77053
    Joshua Herold
    Participant
    Premium Member

    I’m having trouble logging into the freemius to re-download the Ashe Pro theme I bought in 2023. Password reset does not work, and the original password in the purchase email isn’t working anymore either.

    Email is joshuaherold@gmail.com

    May 24, 2025 at 1:09 am #77054
    vako
    Keymaster
    Premium Member

    Hi Joshua,

     

    At first, thank you for choosing our theme and service.

    We can’t find any purchase to be made using this email address. joshuaherold@gmail.com

    Please make sure that purchase was made using the provided email address, and also please share with us First and Second name you used during the purchase.

    Kind Regards

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