[Cédric FOUETILLOU]

Bonjour,

J’ai installé ASHE Pro suite à son achat.  J’ai tenté une prévisualisation et j’ai ce problème :

https://1drv.ms/v/c/c67e3839aac2e5a3/ESPqfSJhB_pNpI2BPoT6RygBznFxnncCtl6iPi9WFji9GQ

Je n’ose pas finaliser l’activation.

Pouvez-vous m’aider ?

Merci

Cordialement

Cédri

[vako]

Hi Cedric,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Cédric FOUETILLOU]

Bonjour, vous avez un lien dans mon message avec une vidéo du problème.

Il s’agit d’une anomalie dans la prévisualisation du thème.

[vako]

Hi Cedric,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Cédric FOUETILLOU]

This reply has been marked as private.

[vako]

Hi Cedric,

 

Thanks for sharing the login details, we checked your website, we activated Ashe Pro on the website but we cant get the same issue as you see on on your own, can you please activate licenske key? After that let us know and we will check your website again.

Kind Regards

[Cédric FOUETILLOU]

Bonjour,

Je ne peux pas activer car je n’ai pas accès au lien, la page se rafraichit en permanence comme dans ma video en lien au dessus.

Y a t’il un autre moyen de l’activer ? Merci

[Cédric FOUETILLOU]

J’ai testé sur mon smartphone (Pixel6) et j’ai le même problème de rafraichissement permanent de la prévisualisation.

J’en profite pour vous joindre des captures de l’inspecteur Chrome : WP 

Merci.

 

[vako]

Hi Cedric,

 

Please share with us the email address you used during the purchase and we will check in our database, then we will activate theme on your website.

Kind Regards

[Cédric FOUETILLOU]

This reply has been marked as private.

[Cédric FOUETILLOU]

Bonjour, je n’ai pas de nouvelles de vous. Avez-vous activé le thème ?

Merci

[Nick]

Hi,

We have activated Ashe Pro theme with your license on your website. Next time, when you reply to this thread please type in English. It’s very hard to translate whole thread.

Kind Regards

[Author]

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