• This topic has 7 replies, 2 voices, and was last updated 3 years ago by vako.
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  • March 30, 2021 at 4:19 pm #60747
    Natalia Cachafeiro
    Participant
    Premium Member

    Buenos días,

    Me pongo en contacto con ustedes por un problema de compatibilidad con mi página y el plugin de woocomerce. Mi página de inicio no carga y desde el hosting me han dicho que está todo bien pero que hay incompatibilidad con el tema y el plugin.

    Me recomiendan que me ponga en contacto con vosotros o que recupere la versión anterior del tema, cosa que no se hacer. Así que si por favor pueden darme una solución, lo agradecería.

    March 30, 2021 at 8:06 pm #60749
    vako
    Keymaster
    WP Royal Team

    Hi Natalia,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    March 30, 2021 at 10:40 pm #60752
    Natalia Cachafeiro
    Participant
    Premium Member
    This reply has been marked as private.
    March 31, 2021 at 9:34 am #60755
    vako
    Keymaster
    WP Royal Team

    Hi Natalia,

     

    Unfortunately, the link you shared responds to access forbidden, please see the screenshot: https://nimb.ws/5IAyc4

     

    Kind Regards

    March 31, 2021 at 2:56 pm #60757
    Natalia Cachafeiro
    Participant
    Premium Member
    This reply has been marked as private.
    March 31, 2021 at 9:29 pm #60760
    vako
    Keymaster
    WP Royal Team

    Hi Natalia,

     

    We get the same error, seems that you or your server/hosting provider using a country security plugin that doesn’t allow us to visit your website, please check your installed 3d party plugins and disable if you have this kind of plugin or please contact your hosting provider and ask them to check for the issue.

     

    Kind Regards

    March 31, 2021 at 11:52 pm #60761
    Natalia Cachafeiro
    Participant
    Premium Member

    Hola!

    Buenas tardes. Quería decirles que he solucionado el problema. Resulta que su tema interfiere con el plugin “Speed Booster Pack” de los desarrolladores Optimocha que tengo en mi web.

    Alguna de las opciones del plugin (he encontrado que es una relacionada con el html) debe interferir con alguna de las ultimas actualizaciones del tema Bard Pro en cuestión, y de ahí el fallo. Instalé el plugin hace un tiempo y solo me dio problemas hoy.

    Tal vez deberíais mirar a ver qué interferencia hay porque es un plugin bastante utilizado aquí en España ya que optimiza mucho la funcionalidad y la velocidad de las páginas.

    Un saludo y muchas gracias!

    April 1, 2021 at 9:43 am #60762
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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