Hello Christine,
Thank you for providing the temporary login to your website. I have checked the Customize > General Layouts section, and everything appears to be working fine. I can see the Ashe Pro options available.
It seems there might be a misunderstanding or an issue specific to your account or setup. Let’s try a few troubleshooting steps to see if we can resolve the problem:
1. Clear your browser cache: Sometimes, the outdated cache can interfere with the display of options. Clearing your browser cache and refreshing the Customize page may help.
2. Disable any browser extensions: Certain browser extensions or add-ons can interfere with the functioning of websites. Try disabling any extensions you have installed and see if the options appear.
3. Try a different browser: If the issue persists, try accessing the Customize page using a different browser to see if it’s a browser-specific problem.
If none of the above steps resolves the issue, please provide more specific information about the steps you followed and any screenshots of the problem you are encountering. This will help us better understand the issue and provide more targeted assistance.
Thank you for your cooperation, and I look forward to helping you further.
Kind regards
.
