[gagou -kloch]

The slider doesn’t function.

I have just about tried everything and could not find the issue.

I will be grateful for some help.

[vako]

Hi,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[gagou -kloch]

This reply has been marked as private.

[vako]

Hi,

 

In order to access your website we need a generated login URL, please send it and we will check your website.

Kind Regards

[gagou -kloch]

This reply has been marked as private.

[vako]

Hi,

 

Thanks for sharing the login URL.

As we see from the website slider can be enabled, there is only issue with the slides itself it cant be changed, regarding the investigation we suggest that the reason for the issue can be your installed 3rd party plugins.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and our dev team will take a closer look on.

Kind Regards

[gagou -kloch]

This reply has been marked as private.

[vako]

Hi,

Thanks for the update. Our deve team will check the issue, please don’t change the login URL.

Kind Regards

[gagou -kloch]

This reply has been marked as private.

[gagou -kloch]

This reply has been marked as private.

[vako]

Thanks for the update. We will be in touch shortly.

 

Kind Regards

[George]

Hello,

Sorry for this very late response, can you restore access ?
I see currently the slider is working, have you made some changes that fixed the error or did it happen automatically ?

Kind regards,
George

[gagou -kloch]

Hi,

I first chose the next theme available (activated it) Bard Food on the about bard page. So I recovered some kind of slider with three articles. Then I notices the slider was not appearing on the mobile version.

Then I asked for AI’s help and I got lost in the various solutions to get rid of the slider on the mobile version.

Eventually got rid of it but then there was a big white gap between the header and the first post.

Trying to get rid of that, the site broke and I reinstalled from the server and everything turned out to be ok.

Mystery?

[Author]

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