[Adrian Galbincea]

Today I realized that all the widgets are missing from my customizer, I wanted to add some customized CSS but no chance to do it from there…

I do have WordPress 5.8.2. Is this error related to this version?

[Adrian Galbincea]

Your theme has 7 widget areas, but this particular page doesn’t display them.

You can navigate to other pages on your site while using the Customiser to view and edit the widgets displayed on those pages.

[vako]

Hi Adrian,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

4. We also need screenshots of the issue, plz.

 

Kind Regards

[Adrian Galbincea]

Hi Vako,

The culprit was a plugin. Once that one is deactivated, the Customizer works fine.

The plugin which is causing this issue is WP Dark Mode.

Thanks for your support.

Have a great day!

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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