[Jorge Garcia]

Hello,

I have installed Ashe Pro on my website “swingbarcelona.com”

On mobile the arrows for the submenus doesn’t appear and a square with a cross appears instead, as shown in the photo.  When I enter in one of the submenus then the arrow appears correctly. How can we fix it? Thanks

[vako]

Hi Jorge,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

 

[Jorge Garcia]

This reply has been marked as private.

[Jorge Garcia]

On the other hand, I would like to use the social icon of Whatsapp, is it possible? I didn’t find it in the icon list on “Social Media”. Thanks again, Jorge

[vako]

Hi Jorge,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[vako]

Hi Jorge,

 

We check all possible ways on the front end, and now we need to redirect this case to the deve team and they will check for the issue.

 

Kind Regards

[George]

Hi again,

Your issue regarding mobile menu dropdown icons is fixed, I’ve added little css in Additional CSS section of customizer
https://prnt.sc/I6yhnDUpYNBN
Please check it.

Kind regards,
George

[Jorge Garcia]

Perfect, it now works. One more thing, I would like that (in mobile) tapping the menu items with submenu the corresponding submenu items display automatically without having to tap on the arrow. In other words, the same action touching the arrow that the item with submenus. Is that possible?

Thanks again, Jorge

[George]

Sorry but we don’t have this feature cause it doesn’t comply with Google best practices

Kind regards,
George

[Author]

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