Viewing 13 posts - 1 through 13 (of 13 total)
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  • #71272
    David Thompson
    Participant
    Premium Member

    Not quite sure how to explain it… if you visit my site and slowly shrink the browser window, you will notice how the logo gets very small but then goes back to proper full width once you get past the glitchy screen size

    https://www.reachinghappy.com

    I am not utilizing a banner image, this graphic is just set with the logo option.

    I’ve played around with different settings… responsive logo, mini logo, header image, etc. all to to avail.

    #71273
    vako
    Keymaster
    Premium Member

    Hi David,

     

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

    Kind Regards

    #71295
    David Thompson
    Participant
    Premium Member

    …on a desktop computer, when the browser width is between 865px and 755px (I think) the logo/header suddenly shrinks, but at all other browser sizes it is fine – full width

    #71299
    David Thompson
    Participant
    Premium Member
    #71301
    vako
    Keymaster
    Premium Member

    Hi David,

     

    Actually, we can spot that on that size for some reason different logo loads, so it means that the website uses 2 different size images as the logo.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #71308
    David Thompson
    Participant
    Premium Member
    This reply has been marked as private.
    #71313
    vako
    Keymaster
    Premium Member

    Hi David,

     

    We started the investigation process of the issue, please don’t change the login URL till our next response.

     

    Kind Regards

    #71322
    George
    Moderator
    Premium Member

    Hi again,

    I’ve added a little CSS for mentioned dimensions, please check it.

    Kind regards,
    George

    #71330
    David Thompson
    Participant
    Premium Member

    That seems to have done the job, thank you!

     

    Where is the CSS saved?  (so that I can make note of the change)

    #71334
    vako
    Keymaster
    Premium Member

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    #71338
    David Thompson
    Participant
    Premium Member

    many of my blog posts will no longer load since these changes, please HELP

    #71339
    David Thompson
    Participant
    Premium Member

    nevermind I think it’s ok now

    #71344
    George
    Moderator
    Premium Member

    Hi again,

    We’ve added the CSS in custom css and js plugins css script, you can easily find it in dashboard.

    Kind regards

Viewing 13 posts - 1 through 13 (of 13 total)
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