Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #57105
    Rebecca Maidwell
    Participant
    Premium Member

    Hi,

    My webiste is just not responding online on mobile or ipad,

     

    It was working fine before, but the featured slider is dropped on desktop too.

    http://www.rebeccaneeshamaidwell.com

    Menu not responsive and no featured links or slider.

    I am aplying for a job that needs the site working, It was fine yesterday.

    Only thing working is the links in the footer

    x

    #57106
    Rebecca Maidwell
    Participant
    Premium Member
    This reply has been marked as private.
    #57116
    vako
    Keymaster
    WP Royal Team

    Hi Rebecca,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

    #57129
    Rebecca Maidwell
    Participant
    Premium Member

    Hi,

     

    I haven’t added any plugins so I don’t feel this is what it is.

     

    There is only 3 activated right now and thats interactive draw, blue host and another and i really dont want to deactivate these as I feel this isnt the problem.

     

    Can someone help further

    #57132
    vako
    Keymaster
    WP Royal Team

    Hi Rebecca,

     

    In this case, we need to check your website from the back end.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #57134
    Rebecca Maidwell
    Participant
    Premium Member
    This reply has been marked as private.
    #57136
    vako
    Keymaster
    WP Royal Team

    Hi Rebecca,

     

    We need generated login URL to access your website back end, please watch the video tutorial we shared again and follow the steps.

     

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.