[Tippawan Aroonpraparet]

I already buy theme from you, But cannot install Demo. It can only Header page on screen but have no any content like Example demo theme, even I press import demo data

thank you

[Tippawan Aroonpraparet]

This reply has been marked as private.

[vako]

Hi Tippawan,

 

Thank you for sharing access. We tried to import the demo content via the regular theme importer, but we ran into the same issue you described — after pressing “Import Demo Data” only the header loads, without any content.

To troubleshoot further, we also attempted a manual import using the XML file, but the process failed again with the same 524 timeout error. This indicates the problem isn’t with the theme itself but with your hosting environment.

Unfortunately, your hosting service seems to be very limited and cannot handle even small demo files being uploaded or processed. That’s why the demo content cannot be fully imported.

We recommend reaching out to your hosting provider and asking them to:

Increase the PHP max execution time (at least 300 seconds).

Increase the PHP memory limit (minimum 256M).

Ensure that file upload size limits are at least 32M.

Once these settings are adjusted, the demo import should work correctly.

 

Kind regards

[Tippawan Aroonpraparet]

This reply has been marked as private.

[Tippawan Aroonpraparet]

This reply has been marked as private.

[vako]

Hi,

 

To move the activated license key from one domain to another you need to deactivate it first on the current website, in order to do it please follow the instructions below:

Go to the following link: https://users.freemius.com/

Log in to your personal cabinet using the email address you used during the purchase.

Once logged in, you can access various features, including downloading the plugin, deactivating your purchased license for a website transfer, checking purchase receipts, and more.

If you’ve forgotten your password, you can recover it using the same email address.

Should you encounter any issues or need further assistance, feel free to reach out.

Kind Regards

[Author]

Posts