[Suniko]

Hi Team,

I’m getting same thing on my website https://gorskim-szlakiem.pl

Post featured image is getting incorrect format from attachment-ashe-grid -thumbnail php class even if the correct one is set on the Blog Page with correct size. Changing functions.php doesnt fix it.

Even if grid image is set to <img width=533 height=333 and the source image have 533×333 resolution the theme drags incorrect squeezed 300×188 image…

Example: https://gorskim-szlakiem.pl/drabina-walbrzyska-dzien-2-etap-schronisko-pttk-andrzejowka-gorce/

Tried already to fix is via changing the fixed sized on functions.php but with no luck. This issue started with new WP6.7 update.

 

• This topic was modified 5 months ago by Suniko.

[vako]

Hi Suniko,

Sorry for the late reply we have been on holidays

Ashe theme had some issues with the new WP release yes we admit that, but our developers released an update already.

1. Please make sure that the theme is running on the latest version: 3.7.7

2. Please make sure that caching plugins or cache is not the reason for the issue

3. If the issue still exists, that could mean that the old version of the images are still saved on your website and they are displayed, so please install 3rd party plugin: AJAX Thumbnail Rebuild here is the link: https://wordpress.org/plugins/ajax-thumbnail-rebuild/ that you have to rebuild thumbnails and all be fine.

 

Kind Regards

[Suniko]

@Vako Hi Vako, thanks for your replied. I followed your guidelines and performed the below:

 

1. Cleared all cache via WP Rocket + cleared all cache on my CDN server – issue still persist on Chrome but not in Firefox which is uber strange…

2. Currently instlaled Ashe Pro version is 3.7.7 – checked

3. Ajax Thumbnail rebuild did capture changes in functions.php to override the image dimensions to 533×0 or 533×333 and completed rebuilding all featured images. In chrome issue still persist but now ALL featured imaged are squeezed to 300×15…

 

Would appreciate additional help…

[Suniko]

Looks like the fix is to remove the ashe-grid-thumbnail custom sizes from functions.php, rebuild thumbnails with AJAX plugin, add custom sizes again on functions.php and rebuild again.

Weird but works…

[vako]

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[Suniko]

@Vako I’ve checked today and the ashe-grid-thumbnail is not rendering correctly on main Blog Page. But looks like ashe-full-thumbnail is still having problems as a featured image and being squeezed.

Examples: https://gorskim-szlakiem.pl – here there is ashe-grid-thumbnail that is now rendering fine.

Here is an example where ashe-full-thumbnail is not rendering correctly (squizzed): https://gorskim-szlakiem.pl/drabina-walbrzyska-dzien-3-etap-gorce-walbrzych-miasto/

BUT here all with ashe-full-thumbnail is fine… https://gorskim-szlakiem.pl/wawel-zamek-krolewski-na-wawelu/

So I would appreciate your keen eye on this to get it fixed 🙂

[vako]

Hi Suniko,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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