[Mollie Morrissette]

Hi!

I am using the Ashe Pro, but all of my posts have lost their formatting – hyperlinks, paragraphs, italics, lists, videos, tables, PDFs, colors, etc., etc.

I cannot redo every post to restore the formatting. Please help.

[vako]

Hi Mollie,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[Mollie Morrissette]

Hello,

I am sharing annotated screenshots of the home page layout showing what a post looks like (the paragraphs are combined and there are no hot links) v. the post layout – on its own page (the paragraphs and hot links layout is correct).

https://drive.google.com/file/d/1_ZS9mS52eIKx8JU4L4XN3RK1moQU03r1/view?usp=drive_link

https://drive.google.com/file/d/1kuEZHAw7re5Ohp_fBEF9DVjqqujiOl9X/view?usp=drive_link

Thanks!

Mollie

 

[vako]

Hi Mollie,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Mollie Morrissette]

This reply has been marked as private.

[vako]

Hi Mollie,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

 

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and our dev team will check this case.

Kind Regards

 

[Author]

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