Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • December 24, 2020 at 1:59 am #57711
    Gabriele
    Participant
    Premium Member

    Hi guys,

    it seems that with new releaase tthe slider doesn’t work. It is ‘freezed’

    Could you kindly help me? Is it a problem of my configuration? You find it hereunder.

    Thank you!

    Gabriele

    December 24, 2020 at 12:25 pm #57713
    vako
    Keymaster
    WP Royal Team

    Hi Gabriele,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    December 24, 2020 at 5:53 pm #57718
    Gabriele
    Participant
    Premium Member
    This reply has been marked as private.
    December 26, 2020 at 10:03 pm #57730
    Gabriele
    Participant
    Premium Member

    Hi Vako,

    probably now I’ve solved the problem and it works! But your check could be very useful.

    Kind regards,

    Gabriele

     

    January 4, 2021 at 12:03 pm #57798
    vako
    Keymaster
    WP Royal Team

    Hi Gabriele,

     

    At first sorry for the late reply, we were on our Christmas holidays.

    AS we see the slider works perfectly on your website, please let us know if you will need any further help.

     

    Kind Regards

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