[Holger Hinrichs]

Hello, from one day to the next my website is no longer accessible. Here is an error message I’m seeing:

Fatal error: Uncaught Error: Call to undefined function ashe_options() in /home/www/[URL]/wp-content/themes/ashe-pro-premium/templates/header/preloader.php:5 Stack trace: #0 /home/www/[URL]/wp-includes/template.php(787): require() #1 /home/www/[URL]/wp-includes/template.php(720): load_template(‘/home/www/[URL]…’, false, Array) #2 /home/www/[URL]/wp-includes/general-template.php(206): locate_template(Array, true, false, Array) #3 /home/www/[URL]/wp-content/themes/ashe-pro-premium/header.php(13): get_template_part(‘templates/heade…’) #4 /home/www/[URL]/wp-includes/template.php(785): require_once(‘/home/www/[URL]…’) #5 /home/www/[URL]/wp-includes/template.php(720): load_template(‘/home/www/[URL]…’, true, Array) #6 /home/www/[URL]/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #7 /home/www/[URL]/wp-content/themes/ashe-pro-premium/page.php(3): get_header() #8 /home/www/[URL]/wp-includes/template-loader.php(106): include(‘/home/www/[URL]…’) #9 /home/www/[URL]/wp-blog-header.php(19): require_once(‘/home/www/[URL]…’) #10 /home/www/[URL]/index.php(17): require(‘/home/www/[URL]…’) #11 {main} thrown in /home/www/[URL]/wp-content/themes/ashe-pro-premium/templates/header/preloader.php on line 5

Can you share what I can do to get my website up and running again?

[Holger Hinrichs]

I was able to solve the problem by overwriting the ASHE Pro-theme folder with the downloaded program folder on the FTP server

[vako]

Hi Holger,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

We also need the email address you used during the purchase.

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Author]

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