[chrisperso]

Bien que le site fonctionne, si je vais dans les paramètres du thème la page se met en boucle.

Voici une capture écran des erreurs 

[vako]

Hi,

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[chrisperso]

This reply has been marked as private.

[vako]

Hi there,

 

Thanks for your message.

 

The URL you shared is redirecting us to the homepage only, not to the WordPress dashboard.

Before sending it again, please open the link in an incognito/private browser window on your side to make sure it works properly.

Once you confirm it’s working, please share the correct Temporary Login URL again and we will access your website to investigate the case.

 

Kind Regards

[chrisperso]

This reply has been marked as private.

[vako]

Hello,

 

Thank you for sharing the access link.

We checked your website and several pages, and we can see the same error notices on our side as well.

To investigate this issue further, could you please send us the **direct link to the page** where these error notices appear?

This will help us locate the exact source of the problem and provide a proper solution.

Thank you in advance.

 

Kind Regards

 

[chrisperso]

This reply has been marked as private.

[vako]

Hi,

Very strange case — we are not able to see the same issue on our end.

Please check the screenshot here: https://prnt.sc/TL5yllQ85zHt

Kind Regards

 

[chrisperso]

This reply has been marked as private.

[vako]

Hi,

 

Thank you for re-sending the login link, but we actually do not need admin access again.

As mentioned earlier, we already checked your website on our end, and we are not able to see the same error messages you are reporting. Here is the screenshot we previously shared showing that everything loads normally for us:

https://prnt.sc/TL5yllQ85zHt

To investigate further, we need one specific thing only:

👉 Please send us the exact URL of the page where these error notices appear.

If the issue appears inside the WordPress dashboard, please also confirm exactly which section or submenu triggers the warning.

Since we cannot reproduce the issue, this information is the only way for us to continue troubleshooting.

Looking forward to your reply.

 

Kind Regards

[chrisperso]

This reply has been marked as private.

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[Author]

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