[Alexander Kühnau]

I’ve tried last week to post our problem with some screenshots that show the issue. I guess that somehow didn’t get through.

We have a problem with the layout for our onlineshop. The design differs for people who are logged in and those, who are browsing as guests. Those who aren’t logged in won’t see certain aspects of the design, with isn’t catastrophical, but they also don’t have a “Buy now”-button. The Pictures are not organized and the buy-button is just a very small, inconspicuous hyperlink.

Please help us with this and thank you!

[vako]

Hi Alexander,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Alexander Kühnau]

This reply has been marked as private.

[vako]

Hi Alexander,

 

We have already answered you via email, please check your inbox and follow the instructions we shared.

 

Kind Regards

[Alexander Kühnau]

Hello Vako,

we’ve been sending you E-Mails with the screenshots and explanation you wished for on friday and yesterday. Did you receive them?

Kind Regards

[vako]

Hi Alexander,

 

We replied to all emails that we received form you, pleas check the screenshot: https://prnt.sc/V-UHSiN0xe61

 

Please check your inbox and spam folder as well.

 

Kind Regards

[Author]

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