[hello143]

Hi,

I have Ashe Pro installed in WordPress which is with IONOS provider.

Unfortunately none of the styles load the complete content even after I deactivated all 3rd party plugins. In the dashboard I am being advised to install ThemeGrill which I did but it did not install with the error message that Stylesheet style.css is missing. I reached out to ThemeGrill support but got now answer yet. Even downloaded ZIP file for it directly from WordPress.

IONOS has 3 must use plugins preinstalled which I cannot deactivate.

My WP version is up to date and I watched your tutorial but my page has not loaded the content of the theme.

Please help!

• This topic was modified 1 month, 3 weeks ago by hello143.

[vako]

Hi,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[hello143]

This reply has been marked as private.

[vako]

Hi,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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