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  • August 31, 2021 at 2:27 am #64268
    Javi
    Participant
    Premium Member

    Hi,

    I have the 2.6.6 version but i can’t update to the latest one. The error says just “forbidden”.

     

    My site: http://www.amimate.fr

    August 31, 2021 at 11:05 am #64270
    vako
    Keymaster
    Premium Member

    Hi Javi,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    September 13, 2021 at 10:04 pm #64363
    Javi
    Participant
    Premium Member
    This reply has been marked as private.
    September 18, 2021 at 3:41 pm #64433
    vako
    Keymaster
    Premium Member

    We are glad that you were able to found out the solution by yourself.

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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