[Gianpaolo Carbone]

Good morning,

I have an issue on my site, after inserted related articles block on articles and single page I noticed that there are different views between the appearance of pages and those of articles, a difference I already see when I create a new page in the back-end of the site. Can you help me solve this problem?

Gianpaolo

[Gianpaolo Carbone]

Sorry,

I forgot to indicate the website and attach the pictures:

Web site: cuorivagabondi.com – page

Web site: cuorivagabondi.com – article

Best regards

Gianpaolo

[vako]

Hi Gianpaolo,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Gianpaolo Carbone]

Hi Vako,

You can see what I mean matching the two links below:

Page link

If you go at the end of the page you can see the related articles section is displayed (not correctly), I can’t attach picture because there is an error in the page that says. “your reply cannot be empty”, I don’t know why.

Article link

If you go at the end of the page you can see the related articles section is displayed like picture below (correctly), I can’t attach picture because there is an error in the page that says. “your reply cannot be empty”, I don’t know why.

Best regards

Gianpaolo

[Gianpaolo Carbone]

Hi Vako,

Have you checked what I wrote in my previous message?

Best regards

Gianpaolo

[vako]

Hi Gianpaolo,

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Gianpaolo Carbone]

This reply has been marked as private.

[vako]

Hi Gianpaolo,

 

Please share the login URL generated from the plugin to let us access your website.

Kind Regards

[Gianpaolo Carbone]

This reply has been marked as private.

[vako]

Hi Gianpaolo,

 

Unfortunately, your shared link doesn’t work, you can check the link by yourself on incognito browser windows as well.

Please share the working login URL and we will start the investigation process.

Kind Regards

[Gianpaolo Carbone]

This reply has been marked as private.

[vako]

Hi Gianpaolo,

Sorry for the late reply we have been on holidays

Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

We’ll keep you informed as soon as we have any findings or updates regarding the issue.

Your patience is appreciated.

Kind Regards

[George]

Hi again,

Following css is missing from page with mentioned issue:
https://prnt.sc/RGqPKO2x1YxQ

Can you contact jetpack itself, since it’s their css they may help in loading it properly on all pages.

Kind regards,
George

[Author]

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