[Tina]

Hi,

I recently created a child theme of Bard Pro with the Child configurator plugin.

Now the child theme is activated.

The new version of Bard Pro is out and when I try to update it, I get the message:

<i>There is a new version of Bard Pro available. Buy a license now to access version 2.5.4 security & feature updates, and support.</i>

Do I need to buy the Bard Pro license again or does this has to do with my child theme activated?

How can I update my Bard Pro theme?

Thank you.

[vako]

Hi Tina,

 

No, there is no need for the second purchase.

Please make sure that the license key you received after theme purchase is active on your website.

And use our created child theme for the Bard pro: https://wp-royal-themes.com/themes/bard/docs/#childthemes

 

Kind Regards

[Tina]

This reply has been marked as private.

[vako]

Hi Tina,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[BASIL KOURENTAS]

This reply has been marked as private.

[vako]

Hi Basil,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[BASIL KOURENTAS]

This reply has been marked as private.

[vako]

Hi Basil,

 

Unfortunately, I can’t access your WordPress admin panel, it says that we entered incorrect username or password.

Please double check your login info and share again.

Please check the screenshot:  https://nimb.ws/ckUdo5

 

Kind Regards

[BASIL KOURENTAS]

This reply has been marked as private.

[vako]

Hi Basilis,

 

We uploaded child theme to your website, it needs the only activation, please activate it if you are going to use a child theme.

 

Kind Regards

[BASIL KOURENTAS]

Thank you. Now everything is working

[vako]

You are welcome. Feel free to contact us anytime.

 

 

 

Kind Regards

[Tina]

This reply has been marked as private.

[vako]

Hi Tina,

 

We removed the broken theme from your website.

 

Kind Regards

[Tina]

Thank you very much.

[Author]

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