[Martin Kahles]

Hi there,

when displaying it on mobile phones the header cuts the body area.

However when changing to a smaller scale in a browser, the body area is not cut.

How can we fix this?

page: http://www.offenekanaele-sachsenanhalt.de

[vako]

Hi Martin,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Martin Kahles]

This reply has been marked as private.

[vako]

Hi Martin,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

 

Kind Regards

[George]

Hi again,

I’ve checked it and only thing we can offer is to manipulate slider height, cause it’s scales according img aspect ratio and image cuts off because of it.
https://prnt.sc/eM5qkVK2asHe

Kind regards,
George

[Martin Kahles]

Manipulating the slider height doesnt do anyting on my iPhone 14 mini.

I am wondering why this should be such a big issue for payed theme?

[George]

Hi again,

Background/slider images are scaled according aspect ratio, you need to either upload differently cropped images or it’ll cut off little bit. we’ll discuss adding responsive height to make images fully appear, generally reducing/increasing height influences scaling of image horizontally as well.

Kind regards,
George

[Author]

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