• This topic has 6 replies, 2 voices, and was last updated 1 month ago by vako.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #75425
    Joel Douillet
    Participant
    Premium Member

    Activation

    Hello,

    Activation key for Bard theme pro don’t work !

    Message : cURL error 28: connect() timed out!

    Best regards

    Joel

     

    #75426
    vako
    Keymaster
    WP Royal Team

    Hi Joel,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards, Vako

    #75427
    Joel Douillet
    Participant
    Premium Member
    This reply has been marked as private.
    #75428
    vako
    Keymaster
    WP Royal Team

    Hi Joel,

    Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

    We’ll keep you informed as soon as we have any findings or updates regarding the issue.

    Your patience is appreciated.

    Kind Regards

    #75431
    vako
    Keymaster
    WP Royal Team

    Hi Joel,

     

    Sorry for the late reply we have been on holidays

    Seems that your server/hosting provider needs to be involved in this issue.

    The error means the connection to our API server was being blocked on the user’s site, for some reason. In this case, I recommend contacting the hosting provider and asking them to whitelist our IP addresses. They could find 4-5 IP addresses on these pages that need to be whitelisted:

    api.freemius.com:

    https://mxtoolbox.com/SuperTool.aspx?action=a:api-1122186795.us-west-2.elb.amazonaws.com&newAppVersion=1

    wp.freemius.com:

    https://mxtoolbox.com/SuperTool.aspx?action=a:wp.freemius.com&newAppVersion=1

     

    Kind Regards

    #75432
    Joel Douillet
    Participant
    Premium Member

    Hello,

    Thank you for your technical investigation.

    My blog is on free hosting. The request to whitelist your IP addresses cannot be succeed.

    I’ll just use your free Bard theme, which is a good theme, even in the free version.

    Best regards.

    Joe

     

    #75433
    vako
    Keymaster
    WP Royal Team

    Hi Joe,

     

    Thank you for considering our Bard theme! We’re delighted to hear that you find it suitable for your needs, even in the free version. If you have any questions or need assistance with the Bard theme or anything else related to your website, feel free to reach out. We’re here to help!

     

    Best regards

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