[Teegarden]

Good morning

Bard Pro make a conflict with the plugin ACF . What should i do in order to fix that ?

 

Thanks in advance .

[vako]

Hi @teegarden,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[Teegarden]

Good evening @vako

(Test Conditions: only plugin activate : ACF / Theme : Bard Pro (not the children theme)

Here is ACF with Bard Pro

https://www.zupimages.net/up/21/49/jc75.png

Here is ACF with another theme

https://www.zupimages.net/viewer.php?id=21/49/tyhq.png

 

I can’t add any label or modify them .

[vako]

Hi @teegarden,

 

Sorry for the late reply we were off for a while.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Teegarden]

This reply has been marked as private.

[vako]

<span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>Hi @teegarden,</span>

 

We checked your website and the mentioned plugin but can’t get any issue, can you please describe the issue in more detail? What kind of conflict appears when using the ACF plugin?

 

Kind Regards

[Teegarden]

Ok so

When i create a group of field, i shoul’d have this inteface :

 

with fields to add some label and other . This is that i’ve when i use basic theme or on another website.

 

But, now, with Bard pro , this is that i’ve now :

 

I can’t modify or add any field, i’ve no field on it and when i click on “Ajouter un champ” (add a field) nothing happen due to Bard Pro .

 

I’m sure the issue come from Bard because , when i desactivate it, the issue is solved. I also try to deactivate all the plugin one by one to see if there are no another conflict but nothing change, i’ve again the issue.

[vako]

Hi @teegarden,

 

I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[Teegarden]

Hi @vako

Thanks a lot, i’m waiting for it so .

[vako]

Hi @teegarden,

 

Sorry for the late reply we were off for a while.

We fixed the issue temporarily on your website, in the next theme update we will fix it globally in the theme settings.

 

Kind Regards

[Teegarden]

Good evening

The issue seems to be solve o/

But now i can’t update the theme Bard Pro

 

May you have a look ?  Cf. Screenshot of the error message below

 

[vako]

Hi @teegarden,

 

We had some maintenance work on our servers, please check again for the updates, it should work now.

 

Kind Regards

[Teegarden]

Good morning Vako

 

I try now but the issue persist .

[vako]

Hi @teegarden,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Teegarden]

This reply has been marked as private.

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