[vako]

Hi Bradley,

 

First, thank you for choosing our theme and service and sorry for the late response, our website was temporarily under maintenance mode.

Regarding the issue you mentioned, we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards