November 21, 2022 at 11:33 am #70287
KeymasterWP Royal Team
First, thank you for choosing our theme and service and sorry for the late response, our website was temporarily under maintenance mode.
Regarding the issue you mentioned, we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
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