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  • September 1, 2025 at 11:59 am #77285
    Rita
    Participant
    Premium Member

    Good morning,

    I’ve purchased Ashe Pro yesterday, I have the license key but i can’t activate the theme. It processes the license but keeps asking me the activation.

    Thank you,

    Rita

    • This topic was modified 2 days, 1 hour ago by Rita.
    September 1, 2025 at 11:12 pm #77287
    vako
    Keymaster
    Premium Member

    Hi Rita,

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please share with us the email address you used during the purchase and we will check in our database.

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

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