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  • June 20, 2025 at 11:57 pm #77139
    Free
    Participant
    Premium Member

    The The Ashe Pro theme is not adding the Menus, Posts, Pages, Widgets, or images to my database even though I followed the instructions.  My page does not look like the Demo shown on the site is not showing.  There are also no images in the media library. I have reinstalled WordPress as well.

    • This topic was modified 3 weeks ago by Free.
    June 21, 2025 at 7:26 am #77141
    Free
    Participant
    Premium Member

    Update.  I have successfully installed a free version of Ashe and the images and layouts are all there.  However, now, when I go to install the Ashe Pro Premium file, the install keeps timing out and I get an error saying that the site could not be reached.  Try checking the proxy and the firewall.  Any assistance would be appreciated.

    June 23, 2025 at 8:44 pm #77145
    vako
    Keymaster
    Premium Member

    Hi @Free,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

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