Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 20, 2025 at 3:14 am #76283
    kristyrbrungardtyahoo -com
    Participant
    Premium Member

    Hello!

    I recently purchased and began running Ashe Pro version 3.7.9. Everything was up and working beautifully as hoped. I then went to update my PHP with my host provider from 7.4 to 8.1 (the recent PHP version is 8.3) but my site immediately crashed. My host provider had to revert the PHP version back to 7.4 in order to get the site back up and running. Is there an incompatibility issue with this theme with PHP over 7.4? If so, can this be resolved somehow?

     

    January 20, 2025 at 11:42 pm #76286
    vako
    Keymaster
    Premium Member

    Hi,

     

    At first, thank you for choosing our theme and service.

    Actually our theme is fully compatible with the mentioned PHP version, we are regularly testing our theme with the latest PHP versions.

    My be some issue occurs locally, some conflict with the plugins etc.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    January 21, 2025 at 2:21 am #76287
    kristyrbrungardtyahoo -com
    Participant
    Premium Member
    This reply has been marked as private.
    January 22, 2025 at 1:12 am #76288
    vako
    Keymaster
    Premium Member

    Hi,

     

    Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

    If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

    We appreciate your patience.

     

    Kind Regards

    January 22, 2025 at 1:15 am #76289
    kristyrbrungardtyahoo -com
    Participant
    Premium Member

    Thank you! Suspecting old plugins, I worked with my host site today and we were finally able to update to the current PHP v. 8.3. So for, everything is running well!

    January 22, 2025 at 2:29 am #76290
    kristyrbrungardtyahoo -com
    Participant
    Premium Member

    Also – another quick question. It looks like Word Press is signaling I should upgrade to MySQL 8.0 – I’m running an outdated version currently. Can you tell me if this theme is fully compatible with SQL 8.0, and if there are any known issues with upgrading?

     

    January 22, 2025 at 4:22 am #76291
    kristyrbrungardtyahoo -com
    Participant
    Premium Member
    This reply has been marked as private.
    January 22, 2025 at 5:53 am #76294
    kristyrbrungardtyahoo -com
    Participant
    Premium Member
    This reply has been marked as private.
    January 23, 2025 at 9:45 pm #76296
    vako
    Keymaster
    Premium Member

    Hi,

     

    We investigated your website, we can’t seem to find the same issues as you describe, can you please deactivate all the plugins and check for the issue again? We are not allowed to deactivate/activate or make changes on your website.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. Please make sure to clear cached data of the website and browser and check for the issue with fresh load, if the instructions above won’t help, please let us know and our dev team will take a look.

    Kind Regards

    January 24, 2025 at 2:48 am #76299
    kristyrbrungardtyahoo -com
    Participant
    Premium Member

    Hello,

    I did some testing with the plugins and that seemed to be the problem I was seeing. Everything seems to be up and working just fine now, on PHP 8.3. Thank you very much!

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